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Magic","\u002Faccount-settings\u002Forderain-magic","03.account-settings\u002F01.orderain-magic",{"id":234,"title":119,"body":235,"description":688,"extension":689,"links":690,"meta":691,"navigation":692,"path":120,"seo":693,"stem":121,"__hash__":694},"docs\u002F02.store-management\u002F02.dashboard\u002F02.orders\u002F02.abandoned-orders.md",{"type":236,"value":237,"toc":675},"minimark",[238,249,252,264,269,272,310,315,345,349,358,409,413,422,436,440,448,465,469,472,542,546,556,657,664,671],[239,240,241,244,245,248],"p",{},[242,243,119],"strong",{}," are checkouts a customer started but didn't complete. Open\nthis page from ",[242,246,247],{},"Orders → Abandoned Orders"," in the dashboard sidebar.",[239,250,251],{},"Use it to see how many potential sales are slipping away and to follow up with\nthose customers where possible.",[253,254,255,256,260,261,263],"note",{},"Your ",[257,258,259],"a",{"href":107},"dashboard overview"," also shows an\n",[242,262,119],{}," widget with your abandoned rate and the potential revenue you\ncould recover.",[265,266,268],"h2",{"id":267},"the-toolbar","The toolbar",[239,270,271],{},"Above the list you'll find:",[273,274,275,282,292,298,304],"ul",{},[276,277,278,281],"li",{},[242,279,280],{},"Date range."," Show abandoned orders from a chosen time period.",[276,283,284,287,288,291],{},[242,285,286],{},"Search."," Find one by ",[242,289,290],{},"Abandoned order ID or name",".",[276,293,294,297],{},[242,295,296],{},"Column."," Show or hide table columns.",[276,299,300,303],{},[242,301,302],{},"Sort."," Change the order the list is sorted in.",[276,305,306,309],{},[242,307,308],{},"Filter."," Narrow the list by payment method.",[311,312,314],"h3",{"id":313},"date-range","Date range",[239,316,317,318,320,321,324,325,324,328,324,331,324,334,324,337,340,341,344],{},"Click ",[242,319,314],{}," to pick the period: ",[242,322,323],{},"All time",", ",[242,326,327],{},"Last 7 days",[242,329,330],{},"Last 30\ndays",[242,332,333],{},"Last 3 months",[242,335,336],{},"Last 6 months",[242,338,339],{},"Last 12 months",", or a ",[242,342,343],{},"Custom\nrange"," from the calendar.",[311,346,348],{"id":347},"column","Column",[239,350,317,351,353,354,357],{},[242,352,348],{}," to open ",[242,355,356],{},"Show or hide columns",". Toggle any of these on or off:",[273,359,360,365,370,375,380,385,389,394,399,404],{},[276,361,362],{},[242,363,364],{},"Reference ID",[276,366,367],{},[242,368,369],{},"Date",[276,371,372],{},[242,373,374],{},"Customer",[276,376,377],{},[242,378,379],{},"Type",[276,381,382],{},[242,383,384],{},"Order Status",[276,386,387],{},[242,388,197],{},[276,390,391],{},[242,392,393],{},"Order amount",[276,395,396],{},[242,397,398],{},"Items",[276,400,401],{},[242,402,403],{},"Coupon discount",[276,405,406],{},[242,407,408],{},"Net amount",[311,410,412],{"id":411},"sort","Sort",[239,414,317,415,417,418,421],{},[242,416,412],{}," to order the list. Choose a ",[242,419,420],{},"Sort by"," field and a direction:",[273,423,424,430],{},[276,425,426,429],{},[242,427,428],{},"Sort by:"," Order (Created At), Order (Updated At), Total Order Amount, or Paid\nAmount.",[276,431,432,435],{},[242,433,434],{},"Sort directions:"," Ascending or Descending.",[311,437,439],{"id":438},"filter","Filter",[239,441,317,442,444,445,447],{},[242,443,439],{}," to narrow the list by ",[242,446,197],{}," method:",[273,449,450,455,460],{},[276,451,452],{},[242,453,454],{},"COD Order",[276,456,457],{},[242,458,459],{},"Paypal",[276,461,462],{},[242,463,464],{},"Stripe",[265,466,468],{"id":467},"the-abandoned-orders-list","The abandoned orders list",[239,470,471],{},"Each row shows one abandoned order:",[273,473,474,485,491,497,506,515,524,530,536],{},[276,475,476,479,480,484],{},[242,477,478],{},"Reference ID."," The order's reference (for example ",[481,482,483],"em",{},"#RPCX50AY","). Click it to\nopen the order.",[276,486,487,490],{},[242,488,489],{},"Date."," When the checkout was started.",[276,492,493,496],{},[242,494,495],{},"Customer."," The customer's name.",[276,498,499,502,503,291],{},[242,500,501],{},"Type."," The payment method used, for example ",[242,504,505],{},"Safepay",[276,507,508,511,512,291],{},[242,509,510],{},"Order Status."," The order's status, such as ",[242,513,514],{},"Initiated",[276,516,517,520,521,291],{},[242,518,519],{},"Payment."," The payment state, such as ",[242,522,523],{},"Pending",[276,525,526,529],{},[242,527,528],{},"Order amount."," The order's total.",[276,531,532,535],{},[242,533,534],{},"Items."," How many items were in the cart.",[276,537,538,541],{},[242,539,540],{},"Net amount."," The net total.",[265,543,545],{"id":544},"viewing-an-abandoned-orders-details","Viewing an abandoned order's details",[239,547,548,549,551,552,555],{},"Click a row (or its ",[242,550,364],{},") to open the ",[242,553,554],{},"Abandoned Orders details","\npage, where you can see everything about that abandoned checkout:",[273,557,558,574,583,592,598,615,625,631,640],{},[276,559,560,563,564,566,567,570,571,573],{},[242,561,562],{},"Order summary."," The Order ID, its status badges (for example ",[242,565,514],{},"\nand ",[242,568,569],{},"Failed","), the date, and the payment method (such as ",[481,572,505],{},").",[276,575,576,578,579,582],{},[242,577,534],{}," Each product with its image, ",[242,580,581],{},"SKU ID",", quantity, price, and item\ntotal.",[276,584,585,588,589,291],{},[242,586,587],{},"Totals."," Items total, Delivery charges, and the ",[242,590,591],{},"Grand total",[276,593,594,597],{},[242,595,596],{},"Customer details."," Name, email, address, customer type, zip\u002Fpostal code,\nphone number, city, and country.",[276,599,600,603,604,607,608,610,611,614],{},[242,601,602],{},"Payment details."," The payment method, ",[242,605,606],{},"Payment Status"," (such as\n",[481,609,523],{},"), the ",[242,612,613],{},"Payment ID",", and when it was last updated.",[276,616,617,620,621,624],{},[242,618,619],{},"Shipping details."," Courier name, tracking ID, and courier contact (shown as\n",[481,622,623],{},"None"," for an order that was never shipped).",[276,626,627,630],{},[242,628,629],{},"Order notes from customer."," Any notes the customer left.",[276,632,633,636,637,573],{},[242,634,635],{},"Activity."," A timeline of the order (for example ",[481,638,639],{},"Draft Order Received via\nonline store",[276,641,642,645,646,649,650,653,654,291],{},[242,643,644],{},"Tags."," Type a tag and press ",[242,647,648],{},"Enter"," (or click ",[242,651,652],{},"+",") to add it, then click\n",[242,655,656],{},"Save",[253,658,659,660,663],{},"An abandoned order has no ",[242,661,662],{},"Accept order"," or fulfillment actions, because the\ncustomer never completed the checkout. The details page is for reviewing and\nfollowing up.",[665,666,667,668,670],"warning",{},"Always click ",[242,669,656],{}," after adding tags. If you leave the page without saving,\nany tags you added are lost.",[672,673,674],"tip",{},"Recovering even a few abandoned carts can add up, review this page regularly and\nreach out to customers who left items behind.",{"title":676,"searchDepth":677,"depth":677,"links":678},"",2,[679,686,687],{"id":267,"depth":677,"text":268,"children":680},[681,683,684,685],{"id":313,"depth":682,"text":314},3,{"id":347,"depth":682,"text":348},{"id":411,"depth":682,"text":412},{"id":438,"depth":682,"text":439},{"id":467,"depth":677,"text":468},{"id":544,"depth":677,"text":545},"Review carts that customers started but never completed, so you can follow up and recover lost sales.","md",null,{},true,{"title":119,"description":688},"XOmyHAsPm_tK3ZalNr8Lk4kYjpfY8UgdbmrdIZSt8kI",[696,698],{"title":115,"path":116,"stem":117,"description":697,"children":-1},"Track and manage every customer order, search, filter, sort, choose columns, and open any order to see its full details.",{"title":128,"path":129,"stem":130,"description":699,"children":-1},"View, search, sort, filter, and manage every product in your store, and add new ones, from the All Products page.",1786462030976]